fff77 Privacy Policy

1. Introduction

fff77 ("fff77," "we," "us," or "our") is committed to protecting the privacy and personal data of all players who access and use the fff77 online gaming platform at https://fff77.app (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information in connection with your use of the Platform and all related services.

This Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by fff77 in connection with the Platform. By registering an account, accessing the Platform, or otherwise providing your personal data to fff77, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions, which govern your use of the fff77 Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Data We Collect

fff77 collects personal data from you in the following ways and categories:

• Registration Data: When you create a fff77 account, we collect your full name, date of birth, email address, mobile number, and residential address.
• Identity Verification (KYC) Data: To comply with Philippine KYC and AML requirements, we may collect copies of government-issued identification (e.g., Philippine passport, SSS ID, driver's licence), proof of address, and proof of payment method ownership.
• Financial Data: We collect information about your deposits, withdrawals, and transaction history on the Platform, including payment method details (e.g., GCash account reference, BPI or BDO account details). We do not store full payment card numbers.
• Gaming Activity Data: We collect records of your gaming sessions, bets placed, games played, and outcomes on the fff77 Platform.
• Technical Data: We automatically collect your IP address, device type, browser type and version, operating system, and session data when you access the Platform.
• Communications Data: We retain records of your communications with fff77 customer support, including live chat transcripts and email correspondence.
• Marketing Preferences: We record your preferences regarding receipt of marketing communications from fff77.

3. How We Use Your Data

fff77 uses your personal data for the following purposes:

• To create and manage your fff77 account and verify your identity.
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To comply with our KYC, AML, and other legal and regulatory obligations under Philippine law.
• To provide, maintain, and improve the fff77 Platform and its features.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To enforce our Terms & Conditions and other policies.
• To provide customer support and respond to your enquiries and complaints.
• To send you transactional communications, including account notifications, deposit confirmations, and security alerts.
• To send you marketing communications about fff77 promotions, bonuses, and new features, where you have consented to receive such communications.
• To analyse Platform usage and player behaviour for the purposes of improving our services and responsible gaming monitoring.
• To comply with any court order, legal process, or regulatory requirement.

4. Legal Basis for Processing

fff77 processes your personal data on the following legal bases under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012):

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., the Terms & Conditions), including account management, payment processing, and service delivery.
• Legal Obligation: Processing is necessary to comply with our legal and regulatory obligations, including KYC, AML, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Where we rely on your consent (e.g., for marketing communications), you may withdraw your consent at any time by contacting our support team.

5. Data Sharing & Disclosure

fff77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:

• Payment Processors: We share necessary financial data with payment service providers (including GCash, PayMaya, BPI, BDO, and Metrobank) to process your transactions.
• Identity Verification Providers: We may share your KYC documents with third-party identity verification services to fulfil our regulatory obligations.
• Regulatory Authorities: We may disclose your personal data to Philippine gaming regulators, law enforcement agencies, or other government authorities where required by law or court order.
• Technology Service Providers: We share data with trusted technology partners who assist us in operating the Platform, subject to strict data processing agreements.
• Fraud Prevention Services: We may share data with fraud detection and prevention services to protect the integrity of the Platform.

All third parties with whom fff77 shares personal data are required to handle such data in accordance with applicable data protection laws and our data processing requirements.

6. Cookies & Tracking Technologies

fff77 uses cookies and similar tracking technologies (including web beacons and pixel tags) on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and security features. These cannot be disabled.
• Analytics Cookies: Used to collect anonymised data about how players use the Platform, helping us improve performance and user experience.
• Preference Cookies: Used to remember your settings and preferences on the Platform.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the fff77 Platform.

7 . Data Retention

fff77 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy our legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of collection or the date of the last transaction, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Communications Data: Retained for up to three (3) years from the date of the communication.
• Technical & Log Data: Retained for up to twelve (12) months from the date of collection.

Upon expiry of the applicable retention period, fff77 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

8. Data Security

fff77 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of personal and financial data in transit and at rest using industry-standard protocols.
• Strict access controls limiting data access to authorised personnel only, on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform.
• Secure data centres with physical and environmental safeguards.
• Staff training on data protection and information security practices.

While fff77 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your fff77 login credentials and for any activity that occurs under your account.

9. Your Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by fff77:

• Right to be Informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Policy.
• Right of Access: You have the right to request a copy of the personal data fff77 holds about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within thirty (30) days.

10. Children & Minors

The fff77 Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gambling regulations. fff77 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will immediately close the relevant account and delete the associated personal data.

If you believe that a minor has registered on the fff77 Platform, please contact our support team immediately so that we can take appropriate action.

11. Third-Party Services

The fff77 Platform may integrate with third-party services, including payment processors and identity verification providers, to deliver our services to you. These third parties operate under their own privacy policies, and fff77 is not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the fff77 Platform.

fff77 does not include third-party advertising networks or social media tracking pixels on the Platform that would allow third parties to collect your personal data for their own purposes without your knowledge.

12. Changes to This Policy

fff77 reserves the right to update or amend this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Policy to the Platform. Where changes are material, fff77 will endeavour to notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the fff77 Platform following the posting of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by fff77, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 via the fff77 Platform
• Response Time: Within 2 hours by email; under 15 minutes via live chat
• Support Hours: 24 hours a day, 7 days a week, Philippine Standard Time

You may also direct complaints regarding the handling of your personal data to the National Privacy Commission of the Philippines.